ADVANCED SERVICE TECHNICIAN
Position Specifics:
Title: ADVANCED SERVICE TECHNICIAN
Reports to: Service Manager
Department: Service
Supervises: None
FLSA Status: Non-Exempt
Purpose:
Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Writer or Shop Foreman.
Responsibilities and Duties:
- Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
- Participates in Service EDUCATE Training programs required for the development of skills and knowledge
- Mentors Service Technician Trainees
- Conducts or supports customer clinics
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of vehicles, inventory, tools and equipment
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and all material used in performing assigned duties
- May perform diagnosis and repair in the field
- Participation in on-call program
- Maintain a clean work area and perform work in a neat and orderly fashion
- Follow all safety rules and regulations in performing work assignments
- Other duties as assigned
Qualifications and Skills:
- 3+ years of experience performing service repairs
- Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
- Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
- Excellent skills in operating vehicles and equipment used for diagnostic purposes
- Ability to use Service Advisor and advanced computer functions
- Ability to lift at least 75 lbs. repeatedly
- Advanced Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driver’s license required; CDL (Commercial Driver’s License) and fork lift license preferred
Essential Job Functions:
- Lifting, pushing, pulling up to 50 pounds
- Walking or standing up to 7 hours a day
- Sitting up to 5 hours a day
- Squatting/Kneeling up to 5 hours a day
- Computer/keyboard work up to 3 hours in a day
- Repetitive hand use up to 8 hours a day
- Driving up to 4 hours a day