ADVANCED SERVICE TECHNICIAN

Position Specifics:

Title:             ADVANCED SERVICE TECHNICIAN                                              

Reports to:    Service Manager    

Department:  Service   

Supervises:    None                                               

FLSA Status:  Non-Exempt

Purpose:  

Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Writer or Shop Foreman.

Responsibilities and Duties:

• Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
• Participates in Service EDUCATE Training programs required for the development of skills and knowledge 
• Mentors Service Technician Trainees
• Conducts or supports customer clinics
• Maintains current knowledge of John Deere and competitive products     
• Maintains condition of vehicles, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and all material used in performing assigned duties 
• May perform diagnosis and repair in the field
• Participation in on-call program
• Maintain a clean work area and perform work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• Other duties as assigned

Qualifications and Skills:

• 3+ years of experience performing service repairs
• Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Excellent skills in operating vehicles and equipment used for diagnostic purposes
• Ability to use Service Advisor and advanced computer functions
• Ability to lift at least 75 lbs. repeatedly
• Advanced Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) and fork lift license preferred

Essential Job Functions:

• Lifting, pushing, pulling up to 50 pounds
• Walking or standing up to 7 hours a day
• Sitting up to 5 hours a day
• Squatting/Kneeling up to 5 hours a day
• Computer/keyboard work up to 3 hours in a day
• Repetitive hand use up to 8 hours a day
• Driving up to 4 hours a day