Advanced Service Technician Position




Position Specifics:

Title:             ADVANCED SERVICE TECHNICIAN                                              

Reports to:    Service Manager    

Department:  Service   

Supervises:    None                                               

FLSA Status:  Non-Exempt



Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Service Manager, Service Writer or Shop Foreman.


Responsibilities and Duties:

  • Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge 
  • Mentors Service Technician Trainees
  • Conducts or supports customer clinics
  • Maintains current knowledge of John Deere and competitive products     
  • Maintains condition of vehicles, inventory, tools and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and all material used in performing assigned duties 
  • May perform diagnosis and repair in the field
  • Participation in on-call program
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Follow all safety rules and regulations in performing work assignments
  • Other duties as assigned


Qualifications and Skills:

  • 3+ years of experience performing service repairs
  • Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
  • Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Excellent skills in operating vehicles and equipment used for diagnostic purposes
  • Ability to use Service Advisor and advanced computer functions
  • Ability to lift at least 75 lbs. repeatedly
  • Advanced Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid driver’s license required; CDL (Commercial Driver’s License) and fork lift license preferred


Essential Job Functions:

  • Lifting, pushing, pulling up to 50 pounds
  • Walking or standing up to 7 hours a day
  • Sitting up to 5 hours a day
  • Squatting/Kneeling up to 5 hours a day
  • Computer/keyboard work up to 3 hours in a day
  • Repetitive hand use up to 8 hours a day
  • Driving up to 4 hours a day